easyjet makes it easy with COVID protection extension

November 30, 2021
Photo: easyJet

easyJet has announced it is extending its flexible policies under its ‘Protection Promise’, to continue providing customers with peace of mind when booking their flights.

During the pandemic, easyJet introduced some of the most generous and flexible policies to help customers navigate the frequently changing restrictions, with no change fees for flight changes up to two hours before departure.

The airline says that “while many other airlines have already re-introduced charges, easyJet is continuing to maintain this flexibility in 2022.”

From today until March 31, 2022, all easyJet customers can continue to make changes to their flights without a change fee up to two hours before departure, providing even more last-minute flexibility. There are no restrictions on dates or destination; customers with both new and existing bookings can transfer to any flights currently on sale up to the end of September 2022, and to any other destination on the airline’s network which spans 35 countries across Europe, North Africa and the Middle East.

This means that if there are some travel restrictions impacting their destination country, customers can easily change their trip to another country on easyJet’s network.

To ensure customers remain protected from pandemic-related issues, easyJet’s existing Travel Restriction Protection for flights will remain in place until December 31, 2022. This means that if a lockdown travel ban or a hotel quarantine is imposed, customers will be able to receive a refund, or a voucher, or will be able to transfer their flight free of charge, even if their flight continues to operate.

Sophie Dekkers, easyJet’s Chief Commercial Officer said: “We know that flexibility continues to be crucial for our customers, so we’ve extended our Protection Promise to help customers book flights with confidence, safe in the knowledge they can make plans to travel without having to worry about incurring change fees or the expenses of mandatory restrictions, should their trip be impacted.”

All easyJet holidays are also covered by its Protection Promise, an industry-leading policy giving customers ultimate flexibility, protection, and reassurance and letting them book with total confidence. The Promise offers a refund guarantee, freedom to change a booking, a reduced balance due date, a Best Price Guarantee, and deposit refunds.

For more detail on easyJet’s Protection Promise visit www.easyjet.com/en/pledge and for easyJet holidays visit www.easyjet.com/en/holidays/info/protection-promise.