Asia’s Leading Airline for Customer Experience

September 07, 2023
Vietjet awards

Vietjet has been named “Asia’s Leading Airline for Customer Experience 2023” at the 30th Annual World Travel Awards, which takes place in Ho Chi Minh City with the presence of international thought leaders and experts in the aviation, travel, and tourism sectors. 

 Graham Cooke, Founder of World Travel Awards, said: “As a rapidly growing airline, Vietjet has carved out a distinct position for itself in a competitive aviation market.” 

“With its focus on convenience, attractive marketing campaigns to benefit its customers, powered by innovation and creativity, Vietjet has gained reputation for enhancing the overall passenger travel experience. Having flown on many Vietjet flights, I can personally attest to the excellent service and delicious in-flight catering – a well-deserved win,” said Graham. 

Vietjet provides all domestic and international passengers with the complimentary SkyCare travel insurance package, offering comprehensive coverage benefits worth up to VND100 million (nearly US$4,200). The carrier has also introduced a premium Business class service on wide-body aircraft, featuring comfy flat-bed seats, along with exceptional culinary experiences throughout the flight. The recently launched SkyJoy loyalty program has also gained popularity with nearly nine million members. 

In addition to affordable ticket fare fever, Vietjet has introduced a range of diverse products and services such as the “Fly Now – Pay Later” program, travel credit cards, and various attractive promotional incentives to popular destinations in Vietnam, Australia, India, Indonesia, Kazakhstan, Japan, South Korea, Taiwan, Hong Kong, Thailand, and many more. 

Vietjet Chief Operating Officer Michael Hickey said: “Winning this recognition is another milestone to Vietjet as the airline expands its international operation footprint. Our sincere gratitude goes to the beloved customers for their trust, companionship, and support throughout the journey to this winning.  As an innovative carrier, Vietjet is committed to making continuous efforts, offering more enjoyable travel experience to customers by catering different demands with exceptional utilities.” 

Vietjet’s recognition at WTA comes after the airline was honored with prestigious international awards from renowned organizations such as Skytrax, World Business Outlook, and AirlineRatings. 

READ: AirlineRatings awards Vietjet Best Ultra Low Cost Carrier and best on board service