20 Top Airlines in the World for 2020: Airline Ratings Names Winners

by Christine Forbes Smith
November 25, 2019
top airlines in the world

AirlineRatings.com has announced along with its Airline Excellence Awards its 20 Top Airlines in the World for 2020.

Heading the list is Air New Zealand followed by Singapore Airlines, All Nippon Airways, Qantas, Cathay Pacific, Emirates, Virgin Atlantic, EVA Air, Qatar Airways, Virgin Australia, Lufthansa, Finnair, Japan Airlines, KLM, Korean Airlines, Hawaiian Airlines, British Airways, Alaska Airlines, Delta Air Lines and Etihad Airways.

To be named in the top twenty airlines must achieve a seven-star safety rating and demonstrate leadership in innovation for passenger comfort.

READ: Airline Ratings Names Air New Zealand Top Airline

The editors of AirlineRatings.com, some of the most experienced and awarded, look for a consistent level of service, innovation and staff engagement from each major contender.

According to Airlineratings.com Editor-in-Chief Geoffrey Thomas, “we are looking for leadership and airlines that innovate to make a real difference to the passenger experience particularly in economy class.”

“In our evaluation, we also consider the audited feedback from passengers on our website.”

Singapore Airlines, which took 2nd position, is always at the forefront of airline awards and introduced its new A350 and 787-10 over the last 2 years, along with revamped A380s.


In 3rd position is All Nippon Airways which continues its dominance of Japanese aviation. It is the leading operators of the Boeing 787 and a launch customer for the 777X. The airline is at the forefront of cabin innovation.

READ: All Nippon Airways Soars on Inflight Excellence and Service

ANA meals pre-order
ANA Business Class passengers can pre-order meals

Qantas took the fourth spot for its financial performance and Best Lounge and Best Domestic Service awards. Its customer approval rating is at an all-time high.

Qantas has introduced its suites to the A380.

Cathay Pacific Airways took 5th spot and is always in the winner’s circle. It has won numerous awards from Airlineratings.com including Best Business Class in 2013 and 2015 and Best Asia/Pacific Airline for 2016.

READ: Cathay Quadruples Inflight Entertainment Offering

Cathay Pacific A350 Business Class review
Cathay Pacific Airways Business Class suites are excellent

In 6th spot is Emirates, which has just ordered 787-9s and A350s and announced it will introduce Premium Economy to its aircraft next year.

Moving into 7th spot is Virgin Atlantic which continues to innovate.

READ: Virgin Atlantic Australia Wins Two Major Airline Ratings Awards

EVA Air takes 8th spot, EVA Air has always been the leader in Taiwanese aviation and always at the forefront of cabin innovation such as premium economy in 1992.

Qatar Airways, another great innovator is in 9th spot with its award-winning catering and Business Class Qsuites.

Making up the Top Ten is Virgin Australia. The airline took out Best Cabin Crew and Best Economy for 2020.

Virgin Australia business class

Rounding up the 20 top airlines in the world are: Lufthansa, Finnair, Japan Airlines, KLM, Korean Airlines, Hawaiian Airlines, British Airways, Alaska Airlines, Delta Air Lines and Etihad Airways.