Latest Airline Reviews

Will never fly Air France again. I had a flight from PTP Guadeloupe to Miami (3.5h flight) scheduled. I was staying in Miami one night to visit friends and had a separate flight to LAX the next day. The day before my flight to Miami, I received an email from Air France stating my PTP-MIA was cancelled with no option to rebook on a similar flight. When I called AF, customer service agent stated the only way to travel back to the US before monday morning was to travel via Paris. I had to cancel my non-refundable hotel in miami and flight to LAX and instead flew Air France PTP-CDG-LAX (22h flight). When I arrived at the PTP Guadeloupe airport, imagine my surprise (and anger) when I see the PTP-MIA flight listed as having left on time earlier that day. I have spoken to several AF agents in person and on the phone and no one is willing to give me an explication or reason for the cancellation, offer accommodations or take any accountability. I suspect Air France had overbooked the flight and kicked me off of it to sell my seat to someone else. I have filed an online complaint and request for compensation for my cancelled hotel/flight and received a response from AF stating they are not able to respond to me any time soon due to high volume of complaints...

From Unprofessional to Unlawful – A Shocking Airline Experience My husband and I were flying from Cape Town to Berlin with a connecting flight in Amsterdam. We arrived at Amsterdam with plenty of time and sat at the gate indicated on the screens. The screen only showed a delay—there were no announcements over the speakers and no information from staff. Suddenly, we received a text message informing us of a gate change. We immediately went to the new gate and arrived just five minutes after the message, only to be told we could not board because we were “too late.” However, two passengers who arrived after us were allowed to board without issues. How is that acceptable? We were checked in, had boarding passes in hand, and were present at the airport the entire time. Based on what we witnessed, it appears our seats were given away to other passengers. To make matters worse, the three women at the gate behaved incredibly unprofessionally—they were dismissive, rude, and even laughed in our faces as we explained that our minor children were at home alone in Berlin, waiting for us to return. We asked for their names and they refused to provide them. We received no support. The complaints desk simply rebooked us for the next morning. As a result, we are now spending the night in the airport—exhausted, distressed, and extremely worried about our children at home. This experience was not only deeply unprofessional, but it raises serious concerns about fairness and compliance with passenger rights. How can it be legal for a company be allowed to operate this way? They sell you something and then do not deliver. And then there is no accountability, communication or owing up to a mistake. Deceitful company. I would be ashamed to work there.

Worst food and cabin service Lost our baggage for 11 days and when found had to make a 140km round trip to pick it up at Brisbane even though it was their error

Worst airline I’ve ever flown with. If I could give 0 starts I would. The staff were extremely rude on flight FR5672. The Spanish crew members—especially the woman in her mid-40s who was shouting at passengers—even yelled at us after we had already bought the bag. Completely unacceptable behavior and a perfect example of Ryanair’s terrible service.

Thank you for your high level of professionalism

Compramos nuestros billetes muy cómodamente a través de la aplicación móvil y, cuando llegó la hora del vuelo, hicimos el check-in muy fácilmente. Tampoco nos hicieron esperar mucho al embarcar. Embarcamos a tiempo. Ni siquiera nos dimos cuenta de cuándo despegó y aterrizó el avión. Fue muy agradable.

I flew with Oman Air in November 2025, both in business class and economy. This was, without exaggeration, the worst airline experience I have ever had. Business Class – Outbound The first flight was delayed by 2.5 hours due to de-icing. That can happen, and I can accept that. But I had paid for lounge access specifically for the transfer, and because of the delay I had to run to the connecting flight. So the lounge was entirely wasted. Once on board, things got worse: • Almost nothing from the business class menu was available; only chicken with rice. • No “any time dining” – just a single service shortly after takeoff. • No breakfast service, even though it was on the printed menu. • No amenity kit because they “ran out”. • No turndown service. • No pyjamas, even though Oman Air normally provides these in business class. In short: I paid for a full business class product but received a stripped-down, budget version that was absolutely not worth the money. Aircraft Change & Economy Seat Problems When I booked, both long-haul segments were supposed to be on a Dreamliner, with decent space in economy. One week before departure they swapped the Muscat – Bangkok flight to a smaller aircraft with noticeably tighter seats. For someone who is 1.88m tall, this is simply painful. Comfort is important, and Oman Air failed completely. Chaotic Schedule Change Before Return Flight Two days before our return flight, Oman Air sent a message saying the BKK departure would be three hours later. This meant our connection in Muscat was no longer possible. I called Oman Air. They told me they would rebook us to the day before. The next day nothing had changed. When I called again, they suddenly claimed the schedule “had always been like this” and that I must have made a mistake. They refused to rebook anything. Trip.com (where I booked the tickets) ended up fixing it, but we lost one full day of vacation because of Oman Air’s incompetence and denial. Paid for an Extra Seat – Oman Air Gave It Away Because I need more legroom and all extra-legroom seats were already taken, I bought three seats instead of two for the return journey. It cost me €100 per segment, so €200 total. I paid and received official confirmation. At the airport, they simply gave my extra seat to someone else “because the flight was full.” No space, no comfort, no empty seat – and no automatic refund. I now have to email and chase my own money. Summary • A business class product that doesn’t deliver what is promised (food, service, amenities). • Last-minute aircraft downgrade to tighter, uncomfortable economy seating. • Schedule changes handled with zero responsibility and even blame-shifting to the customer. • Extra seat purchased and confirmed, then reassigned to someone else without compensation. Conclusion: I have never experienced an airline this unreliable and inconsistent. Next time, I will simply fly EVA Air again — like we used to — and avoid Oman Air completely.

I recently flew with SCAT Airlines to Turkey and was truly impressed. The cabin crew were kind, attentive, and professional, and the flight was smooth and comfortable. Everything — from boarding to landing — was well-organized and pleasant. Thank you, SCAT Airlines, for the great experience. I’ll happily fly with you again.

This company broke my luggage and proposed no compensation and ignored me completely

I had an exceptionally pleasant experience flying with SCAT Airlines. From the moment the journey began, everything was handled with professionalism and care. The check-in process was efficient, the staff were friendly and attentive, and the atmosphere on board felt welcoming and comfortable.The cabin was clean, the seats were surprisingly cozy, and the crew made sure every passenger felt well taken care of throughout the flight. I especially appreciated their polite communication, calm attitude, and readiness to help with any request.The flight itself was smooth and relaxing, with excellent organization from departure to landing. It’s clear that the team puts real effort into maintaining high standards of service and ensuring a positive experience for travelers.Overall, I was genuinely impressed. SCAT Airlines exceeded my expectations, and I will definitely choose them again in the future. Highly recommended!