Customers travelling in First or Business class onboard connected Cathay Pacific aircraft can now enjoy complimentary Wi-Fi service on their flight – the latest enhancement the airline is making to the inflight customer experience.
Cathay Pacific has been providing complimentary Wi-Fi services to First class customers since 2022. Following successful trials on selected flights, the airline has now extended complimentary Wi-Fi to Business class customers on all connected aircraft, and will be further extending it to Cathay Diamond members travelling in all cabins in November this year.
Chief Customer and Commercial Officer Lavinia Lau said: “At Cathay Pacific, we are committed to investing in and further elevating the experience we provide for our customers. With complimentary Wi-Fi now available to customers travelling in First and Business class, and coming soon to our Cathay Diamond members, they can stay connected in the air whether travelling for business or leisure.’’
Customers using Cathay Pacific’s complimentary Wi-Fi service can enjoy the same experience as paid Wi-Fi, enabling them to check emails, browse the internet, stream audio, use social media and messaging apps, and access cloud storage services and other professional applications. Customers can connect with one device at a time, and can switch between devices at any time during their flight.
Over 90% of Cathay Pacific’s fleet is already equipped with Wi-Fi, including all long-haul aircraft. The airline plans to extend connectivity across its entire fleet by mid-2025.
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