By Sharon Petersen
Published Fri Jul 11 2014
AirAsia/AirAsia X passengers who transit through the airline's Fly-Thru hubs, Kuala Lumpur (klia2) or Bangkok-Don Mueang (DMK) will now receive an onward flight boarding pass from the first point of check-in, be allowed to bypass immigration clearance and have all baggage checked through to the final destination.
With the exception of a few routes, AirAsia and AirAsiaX pasengers previously had to collect their luggage at Kuala Lumpur or Bangkok airports, clear immigration, collect their bags and then re-check in again and collect their next boarding pass.
In another positive for the airline and its passengers, Fly-Thru guests are also able to enjoy guaranteed connection. In the event delays caused by the airline results in the missing of consecutive flights, AirAsia will automatically accommodate affected Fly-Thru passengers on the next available flight without any additional charges.
AirAsia Berhad CEO Aireen Omar said, “The Fly-Thru service reflects our continuous effort to innovate and enhance our service offerings, presenting utmost convenience to our guests and making multiple-city flights easier and more efficient. Fly-Thru also allows guests to leverage on the strength of our network and connectivity to various destinations in Asean and beyond."
