About Vietnam Airlines

Vietnam Airlines, the national carrier of Vietnam, was established as a state-owned enterprise. Over the decades, it has played a crucial role in connecting Vietnam with the world, supporting the country's economic, cultural, and social integration into the global community. The airline's formation marked the beginning of commercial aviation in Vietnam, aiming to fulfill domestic and international transportation needs. The growth of Vietnam Airlines has been closely tied to the nation's post-war reconstruction and subsequent rapid economic growth, transitioning from a modest fleet and limited regional reach, and growing into a formidable player on the global stage. Throughout its history, the airline has focused on expanding its network, modernizing its operations, and improving service quality to meet rising demand and expectations. Vietnam Airlines boasts a diverse fleet designed to serve a wide range of destinations globally. Their aircraft are equipped with the latest in aviation technology, emphasizing safety, efficiency, and comfort. Operating both short-haul and long-haul flights, the airline facilitates not only international travel but also domestic connectivity across various cities and provinces in Vietnam. This broad network ensures that the airline plays a pivotal role in boosting tourism as well as economic ties within the region and beyond. Throughout its operations, Vietnam Airlines has prioritized sustainability, adopting more fuel-efficient practices and technologies to minimize environmental impact, aligning with global trends towards greener aviation practices. In terms of services, Vietnam Airlines is recognized for its commitment to customer satisfaction, offering a variety of classes with tailored amenities to cater to different passenger needs. The airline focuses on providing a distinct Vietnamese hospitality experience, combining traditional elements with modern service standards. Onboard services include gourmet meals inspired by Vietnamese cuisine, entertainment options, and comfort enhancements typical of a premium carrier. Moreover, Vietnam Airlines places a strong emphasis on punctuality and reliability, striving to maintain a reputation for on-time performance. Their participation in global airline alliances has also expanded their service capabilities, providing passengers with enhanced connectivity and streamlined travel experiences across multiple countries.

Overall Value for Money

3.0

From 95 reviews

Seat and Cabin Space

3.1

From 92 reviews

Customer Service

2.8

From 96 reviews

In Flight Entertainment

2.6

From 75 reviews

Baggage Handling

2.8

From 10 reviews

Check-in Process

2.5

From 11 reviews

Meals and Beverages

3.2

From 86 reviews

Recommend Airline

39.4%

From 94 reviews

Latest Passenger Reviews for Vietnam Airlines

View All
Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

Share your thoughts and experiences

or

By joining our newsletter, you agree to our Privacy Policy