
Vietnam Airlines
About Vietnam Airlines
Passenger ratings
Overall Value for Money
3.0
From 95 reviews
Seat and Cabin Space
3.1
From 92 reviews
Customer Service
2.8
From 96 reviews
In Flight Entertainment
2.6
From 75 reviews
Baggage Handling
2.8
From 10 reviews
Check-in Process
2.5
From 11 reviews
Meals and Beverages
3.2
From 86 reviews
Recommend Airline
39.4%
From 94 reviews
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Why You Need To Consider This Airline
Vietnam Airlines Short Haul Business Class Review

Vietnam Airlines Business Class Review

Cabin Class Awards for 2025

Latest reviews
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Recently, there have been far too many flight delays. In particular, it seems that flights are being rescheduled or substituted — sometimes I’m reassigned to a flight departing four hours later. This makes it impossible to plan trips properly, and I’m often forced to change my schedule. It doesn’t appear to be due to weather conditions; rather, it seems the airline is making these changes for operational reasons.
3 / 10

Avoid at all costs, this outfit is pretending to be an airline, it falls very short of providing a real service overall and not impressed with their safety standards and practices. Delays are not announced, when challenged they lie and avoid the issue etc. My flight was from SGN to Phu Quoc, a short flight. The outbound flight was delayed, no announcement. When finally on board they safety was questonable. They allowed a 13 year old girl clutching a soft toy to sit at the emergency exit. I challenged this ( I been an airline pilot for 42 years). Was met with distaste and told this is ok with company policy. My return flight was delayed by initially a couple hours which meant we would have missed our connection in SGN, so I bought another ticket with a different carrier so as to make my connection. Later I checked and my original flight departe more than 5 hours late which meant I would have been stranded in SGN for at least 24 hours. Now the insurance that I bought for such situations refuses to pay up.. the insurance PVI insurance.. So stay away from Vietnam airlines.
2 / 10

Much more than what I have expected concerning International and National flight.
8 / 10