Iberia
About Iberia
Iberia, fully known as Iberia Líneas Aéreas de España, is the flagship airline of Spain, with Iberia Express operating as its subsidiary. The airline was established in the mid-20th century and has since grown to become a significant player in the global aviation industry. Its establishment was pivotal in connecting Spain with various international destinations, significantly enhancing the country’s accessibility and fostering economic ties with nations worldwide. Over the decades, Iberia has expanded through mergers and partnerships, including a notable merger with a major British airline to create one of the world's largest airline groups, which has further strengthened its market position globally. Iberia’s fleet is expansive and versatile, tailored to meet a broad range of operational demands from short regional hops to long-haul international flights. The diversity in its fleet allows Iberia to efficiently manage and schedule its service offerings, adapting to changes in passenger demand and seasonal fluctuations.
Passenger ratings
Overall Value for Money
2.1
From 76 reviews
Seat and Cabin Space
2.1
From 73 reviews
Customer Service
2.2
From 75 reviews
In Flight Entertainment
2.3
From 46 reviews
Baggage Handling
1.4
From 10 reviews
Check-in Process
1.8
From 15 reviews
Meals and Beverages
2.1
From 55 reviews
Recommend Airline
19.7%
From 76 reviews
Latest reviews
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Disastrous Luggage Experience with Iberia – No Office, No Support, No Excuse My wife and I flew with Iberia from Malaga to Nice on August 5, and when we landed, both our checked bags were missing. There was no Iberia office at Nice Airport, and staff on-site had no information at all—not even whether our luggage had been sent. We spent two full days calling Iberia, the airport, and every possible service, only to be passed around in circles with zero answers and total disorganization. During this time, my wife had to go without essential medication that was in her bag, and we were forced to buy clothes and toiletries just to manage. I personally had to go to the airport five times, wasting precious time and energy. The only person who showed any real initiative was an Iberia phone agent named Eric, who eventually helped locate our bags—after two days of silence and chaos. This is not the level of reliability or care that passengers should expect from a major airline. I sincerely hope Iberia reviews this case, improves its communication, and ensures no other passenger has to go through such an ordeal.
3 / 10
Do NOT fly this airline under any circumstance. They lost our luggage along with 20 other passengers. On the previous flight 40 people had no luggage. When we finally got our luggage one bag was missing 75% of the contents, stolen by Iberia or their 3rd party delivery service.
3 / 10
Iberia airlines is one of the most unorganized airlines I have ever taken. After a minor booking issue I had to go through multiple helplines in order to reverse locations of a departing and returning flight. The booking process was extremely unorganized and hard to follow. It is a scam if you make any mistakes in terms of booking. I do NOT suggest this airline to anyone who wants an affordable flight that won't scam you for minor mistakes.
1 / 10
