Iberia and Iberia Express review by Ali Kermaninejad

Disastrous Luggage Experience with Iberia – No Office, No Support, No Excuse My wife and I flew with Iberia from Malaga to Nice on August 5, and when we landed, both our checked bags were missing. There was no Iberia office at Nice Airport, and staff on-site had no information at all—not even whether our luggage had been sent. We spent two full days calling Iberia, the airport, and every possible service, only to be passed around in circles with zero answers and total disorganization. During this time, my wife had to go without essential medication that was in her bag, and we were forced to buy clothes and toiletries just to manage. I personally had to go to the airport five times, wasting precious time and energy. The only person who showed any real initiative was an Iberia phone agent named Eric, who eventually helped locate our bags—after two days of silence and chaos. This is not the level of reliability or care that passengers should expect from a major airline. I sincerely hope Iberia reviews this case, improves its communication, and ensures no other passenger has to go through such an ordeal.