About Garuda Indonesia

Garuda Indonesia, the national airline of Indonesia, has a rich history that traces back to its formation in the post-World War II era. Named after the mythical bird Garuda, which is also Indonesia's national emblem, the airline began as a way to aid in the country's recovery and development. Over the years, it has grown significantly, mirroring the economic rise of Indonesia itself. The airline has expanded its reach beyond domestic borders to serve a wide range of international destinations, helping to connect Indonesia with the rest of the world. The evolution of Garuda Indonesia from a small-scale operation to a major player in the global aviation industry reflects its adaptability and commitment to service. Garuda Indonesia operates a diverse fleet that allows it to meet the varied demands of its passengers. The airline’s fleet is designed to optimize performance across a broad spectrum of operational conditions, focusing on enhancing the travel experience while maintaining high standards of safety. The selection of aircraft supports the airline's strategy of network expansion and modernization. This enables Garuda Indonesia to offer flights to a wide range of destinations both within Indonesia and internationally, balancing efficiency with passenger comfort. The continued modernization of the fleet is part of the airline's commitment to environmental responsibility and reducing its carbon footprint. The services offered by Garuda Indonesia are distinguished by their quality and attention to the cultural hospitality for which Indonesia is known. The airline focuses on providing a high level of service, which is evident in its attentive in-flight service, diverse culinary offerings, and the overall travel experience. Garuda Indonesia has also embraced digital technology to enhance customer service, including streamlined booking processes and improved in-flight entertainment options. The airline’s frequent flyer program rewards loyal customers with various benefits, enhancing customer retention and satisfaction. Each of these steps reflects Garuda Indonesia’s dedication to service excellence and customer satisfaction, maintaining its status as a premier airline in the increasingly competitive aviation market.

Overall Value for Money

3.9

From 72 reviews

Seat and Cabin Space

4.2

From 70 reviews

Customer Service

4.2

From 72 reviews

In Flight Entertainment

3.8

From 69 reviews

Baggage Handling

3.0

From 3 reviews

Check-in Process

3.3

From 3 reviews

Meals and Beverages

4.0

From 68 reviews

Recommend Airline

78.1%

From 73 reviews

Latest Passenger Reviews for Garuda Indonesia

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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