About Batik Air

Batik Air is a prominent airline based in Indonesia that has carved a unique niche in the aviation sector through its commitment to service excellence and expanded routing. Initially launched as a full-service provider, it offers a broad spectrum of flight options catering to both domestic and international travelers. The airline was founded with the goal of enhancing connectivity within Indonesia and beyond, facilitating commerce, tourism, and cultural exchange within the archipelago and the larger Southeast Asian region. Over the years, Batik Air has matured into a trusted name, recognized for its reliable services, thus contributing positively to the growth and development of the regional transportation landscape. The fleet of Batik Air is particularly notable for its diversity and modernity, aiming to deliver a superior air travel experience. This is in line with the airline's mission to offer high levels of comfort and safety. The choice of aircraft portrays the airline’s dedication to sustainability and efficiency, which allows them to provide more environmentally friendly air travel. In line with global trends, the airline is keen on upgrading and maintaining its fleet to meet the industry's highest standards, thereby ensuring that passengers enjoy consistent and appealing service quality. Maintaining such a versatile and state-of-the-art fleet helps Batik Air meet varied customer demands and preferences, reinforcing its commitment to customer satisfaction. In terms of services, Batik Air goes beyond basic in-flight amenities to offer a more rounded travel experience. From priority boarding and exceptional in-flight meal services to a wide range of in-flight entertainment options, the airline focuses on enhancing passenger comfort and convenience. It also extends its services beyond the flight by providing additional support for bookings, customer service, and ground services. Their focus on comprehensive service delivery is reflected through well-trained staff and attention to detail, which make significant contributions to a pleasant travel atmosphere. Batik Air’s commitment to customer-centricity is apparent through its continuous efforts to enhance service efficiency and by embracing technological integrations that streamline the travel process, thereby enhancing the overall passenger experience.

Latest Passenger Reviews for Batik Air

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Kate Sloan
Kate SloanOct 29, 2024
Batik Air

If I could give negative stars, I would. This airline is the worst airline I have ever flown with, it wasn't even my choice as a larger airline had partnered with them. From the start of my holiday, I had issues checking in as it kept saying "system issues". When I called the airline, they told me I would not be able to travel as the time on my return flights (a month away) was incorrect and I needed to get it fixed so I could travel. After talking to the larger airline, they confirmed it was Batik's issues and not theirs as the travel time was correct. Called Batik back and told them, they still refused to believe me and take accountability and they ended up hanging up on me. This was all before my holiday. When I finally got on the plane, they started doing food service. I had prebooked food, so I should them my boarding pass, they said they had no record of my meal purchase, I showed them them the meal selection invoice, they told me the meal I had prepurchased was not an economy meal but business class and I was unable to have it. They also offered to economy passengers the option to upgrade to business class. when I asked how much, they gave me the price and they were firm on cash only. Batik's T&C's clearly state credit card only so this sounded very very dodgy to me. I did email their customer service team about this also, no reply and no accountability. Fast forward to my return flights. Everything was fine with the bigger airline, get to Kuala Lumpar for my flight back to Australia, I got off the plane and looked at the departure board for my flight but could not see it. My flight was meant to leave at 6:45pm. I went to the transfer desk and enquiried and they told me that the flight was cancelled and the new flight was at midnight. I told them I had not received any notification from batik that the original flight was cancelled and changed. there was no care factor or wanting to help. I had to waiting 6 hours in the airport. I had also bought a specific seat for the extra leg room, they went and changed it on me and once again, the meal I had prepurchased was not on their list and didn't exist. This airline is absolutely horrible. Their customer service have no care factor and hang up on you, they don't record/acknowledge your meal purchases and cancel flights on your without letting you know. Do not travel with this airline, they are horrible and useless.

2 / 10

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