Batik Air

AVOID AT ALL COSTS. This is a scam of an airline and they should be ashamed of themselves. When booking my ticket it was unclear that there is no checked baggage allowance included. When we got to KUL and discovered this, we went to the counter for assistance and to purchase the baggage fee. I was shocked to be told they charge 48MYR per kilogram. On my 19kg bag this was going to cost 912MYR!!! That's over $215 USD — my original ticket only cost 139MYR ($33USD). The person at the desk was extremely unhelpful and was unapologetic about the clearly scam priced fees. The joke is on them though. I ended up booking another seat on the exact same flight (this time paying extra to get the checked baggage allowance), for a total price of 216MYR ($52USD). There is no justification for ripping customers off like this when I can purchase a whole new ticket with the baggage for less than 1/4 of just the fee they wanted to charge me. I know they are the only airline available on some routes, but if you can avoid them at all, do. Don't support this scam of a business.

For 2 hours journey from Kuala Lumpur to Jakarta I just pick Malindo Air @ Batik Air business class m . The cabin impressions unbelievable looks tired and old. Meal presentation i rather not to be served. With yellowish white table mat and napkin. And food itself nit up to standard

If I could give negative stars, I would. This airline is the worst airline I have ever flown with, it wasn't even my choice as a larger airline had partnered with them. From the start of my holiday, I had issues checking in as it kept saying "system issues". When I called the airline, they told me I would not be able to travel as the time on my return flights (a month away) was incorrect and I needed to get it fixed so I could travel. After talking to the larger airline, they confirmed it was Batik's issues and not theirs as the travel time was correct. Called Batik back and told them, they still refused to believe me and take accountability and they ended up hanging up on me. This was all before my holiday. When I finally got on the plane, they started doing food service. I had prebooked food, so I should them my boarding pass, they said they had no record of my meal purchase, I showed them them the meal selection invoice, they told me the meal I had prepurchased was not an economy meal but business class and I was unable to have it. They also offered to economy passengers the option to upgrade to business class. when I asked how much, they gave me the price and they were firm on cash only. Batik's T&C's clearly state credit card only so this sounded very very dodgy to me. I did email their customer service team about this also, no reply and no accountability. Fast forward to my return flights. Everything was fine with the bigger airline, get to Kuala Lumpar for my flight back to Australia, I got off the plane and looked at the departure board for my flight but could not see it. My flight was meant to leave at 6:45pm. I went to the transfer desk and enquiried and they told me that the flight was cancelled and the new flight was at midnight. I told them I had not received any notification from batik that the original flight was cancelled and changed. there was no care factor or wanting to help. I had to waiting 6 hours in the airport. I had also bought a specific seat for the extra leg room, they went and changed it on me and once again, the meal I had prepurchased was not on their list and didn't exist. This airline is absolutely horrible. Their customer service have no care factor and hang up on you, they don't record/acknowledge your meal purchases and cancel flights on your without letting you know. Do not travel with this airline, they are horrible and useless.