Air India Express
About Air India Express
Air India Express today operates over 500 daily flights across 44 domestic and 16 international destinations, with a modern fleet of 115 aircraft, comprising 75 Boeing 737s and 40 Airbus A320s. The airline is now the third-largest in India, and has recorded a sustained improvement in NPS scores over the last 18 months following extensive guest experience and service interventions.
In April 2024, Air India Express successfully completed the IATA Operational Safety Audit (IOSA)—the internationally benchmarked safety evaluation conducted by the International Air Transport Association.
The airline has recently introduced several product and cabin upgrades, including:
Ergonomically designed Collins Aerospace seats (189 seats; 29”–38” pitch; 4” recline) with superior padding and comfort cushions; USB-C power at every seat; A new menu and refreshed cabin interiors with leatherette seat covers, mood lighting, and Boeing Sky Interior ambience.
Passenger ratings
Overall Value for Money
2.6
From 5 reviews
Seat and Cabin Space
3.0
From 5 reviews
Customer Service
3.4
From 5 reviews
In Flight Entertainment
1.8
From 4 reviews
Baggage Handling
4.0
From 1 review
Check-in Process
4.0
From 1 review
Meals and Beverages
2.8
From 4 reviews
Recommend Airline
40.0%
From 5 reviews
Latest reviews
View all
The flight was delayed by 4 hours - no compensation of any sort was received. Flying is always not comfortable in this flight -- something with the make? not sure.
5 / 10
My flight was from Mumbai to ahmedabad on 17/04/2017 AI-091. The flight was expected to depart at 17:40 and it departed at 18:20. I missed an important event because of this delay. I need compensation for the delay.
3 / 10
good
5 / 10