Frontier Airlines

I purchased my ticket to be able to fly up for my daughter USCG Pinning ceremony. She had me purchase the insurance as things change in the Military without much notice. I also chose my seats for the flight up it cost me $77 and the flight back it cost $19. When I had to change my flight dates due to her pinning ceremony date changing I was on hold with their chat window for over a hour both times I had to contact someone. When you change your flight even with insurance if the price goes down you pay the same as well as if you pick your seat you loose your money you paid. This is a shady practice and I wouldn’t recommend anyone using Frontier.

My wife and I purchased Go Wild passes since we have really flexible schedules. We live in Austin, TX. There are absolutely no available flights ever. I’ve tried time and time again and the only place you can get flights from are Denver and Las Vegas, and they are limited. I contacted customer service and after a few canned emails, they just completely stopped responding to me. We spent $500 for a SCAM from Frontier Airlines.

I got covid before the flight and did my civil duty and told them! They refused to reschedule it after my quarantine and told me the tow home tests that were positive wasn’t good enough! Then they ghosted me and stole my money!

The overall experience is not worth the savings.

Airline did a great job getting our entire party to the destination. However, flight home was downsized early (plane at gate before 9am) and pasengers were bumped later in the day and boarding passes reset. With no communication, passengers only found out they had no flight home when trying to board flight 5 hours later. My elderly parents got bumped from flight, had to sleep in airport, and had to fly to destination 2.5 hours away the next day in order to get home on time. Otherwise they were stuck in airport until next flight to PVD in 5 days. Their luggage made flight without them, showed up at incorrect carousel in PVD, and was almost lost to them. No communication, compensation, and poor customer care.