Etihad Airways review by John Parker

Etihad lost the bags for the entire business class for two hours after landing. I had an Airtag in my bag, so I knew it was in Boston, and it just sat on the tarmac. There were no Etihad people to talk to, no one who would bring the bags the final 100 yards to the baggage claim, no one to say they were sorry. After traveling for 20 hours and paying for a a business class ticket that includes priority baggage, this was ridiculous. The level of service here is inexcusable. Etihad refused to offer even a discount on a future flight. Take your business to an airline that takes pride in it's customer service.