Qatar Airways review by hugo carrilho

I'm very sad because I was deceived. I was sold a pig in a poke. I bought five round-trip tickets from Lisbon to Phuket with a stopover in Doha. I was asked to accept a change because the August 28th Doha-Lisbon flight had been canceled. The only alternative was to fly via Madrid and make another stopover. This cost me an extra five hours of travel, more airport expenses, and part of the trip on a lower-quality flight. My greatest surprise was to discover, upon arrival in Doha on the 28th, that a flight to Lisbon was still available, with the same airline, just with a different number and 5 minutes earlier. I was never offered the option of taking this flight. For this reason, I consider myself a fraud and the fact that the airline didn't even respond to my complaint!! Shameful.