American Airlines review by John Breland

Utter disregard for the customer. I’m on the first morning flight out at a regional airport. The plane arrived at the airport yesterday evening. Five minutes before boarding started, they announced that the flight was being delayed for maintenance—a battery needed checking, and they were “waiting” for maintenance to arrive. If the plane has been sitting here for 8 hours, don’t you think they could get around to checking it before boarding time? If this were a one-time thing, I could overlook it. But I fly American often (unfortunately, it’s the only airline suits my destination and time requirements). But it’s not a one time thing. This kind of thing happens ALL. THE. TIME. I’m pleasantly surprised when AA flies on time. Or at all.