Qatar Airways review by MIchael Sherman

Qatar Airways is cheating its customers and refuses to follow its own rules. They are a nightmare to try to deal with and should be investigated by the regulators. We left Boston on 18 June 2025 via Qatar en route to JRO and had planned to fly back on 30 June also through Doha, Qatar. After a US attack on Iran on 2 June 2025, Qatar airspace was closed, and Qatar Airways told us when we called that they had cancelled our return flight. We booked a new itinerary on KLM/Delta, which cost us about $1500 more. Although QA did issue a refund, they did withhold $540 as a penalty fee. I have been trying to get that refunded for three months with no luck, despite many calls and emails. I finally reached a representative on one of many calls who explained that that their refund department decided that they had correctly charged me a penalty fee under the original terms of the ticket. This is extremely frustrating, not only because QA canceled the flight, but even more so because on the "Travel Alert" section of their website, they had posted a notice stating that "customers with travel up to and including 30 June 2025" may change their ticket without incurring a cancellation fee or "refund the unused value of their tickets without any cancellation fee." So they are not even following your own policy, and the customer service representative ultimately told me that they cannot help me further or connect me the your refund department. I have emailed various documents, including a screenshot of the policy that had been posted online regarding not charging a fee and the email that demonstrates that they did charge me a $540 fee. I've seen arrogant behavior from US Airlines, but not anything at this level. I will never fly this air again and I hope others follow that advice.