Qatar Airways review by hugo carrilho

I was scammed by Qatar Airways!! Be careful. In December 2024, I booked flights from Portugal to Thailand in August 2025 for myself, my wife, and our three children. I booked with Iberia on flights operated by Qatar Airways (according to the information gathered, the operator is responsible). In March, with all my hotels booked, I received information that the return flight from Doha to Lisbon had been canceled and that the only alternative was to return via Madrid (+ 1 flight + 1 layover + 5 hours). Since it was the only alternative for the same dates, I accepted. On August 28, I landed in Doha from Phuket and was shocked to see on the information board a Qatar Airways flight to Lisbon at 2:05 PM (instead of the 2:10 PM flight I had initially booked). I immediately went to a Qatar Airways counter, where I was categorically told that Iberia was responsible (it seems that this isn't the case, at least according to Iberia). I feel cheated, because when I booked this new flight, I should have been offered the option to choose this flight, since that was my initial purchase. Instead, they maintained a solution where I arrived almost five hours later than the direct flight to Lisbon, wasting time at another airport, and spent part of the trip on a lower-quality flight without the same level of service. I complained to Iberia, who said the matter would be handled by Qatar Airways. I complained to them, and they even replied that the matter would be handled by another department, which I've been waiting for three weeks. Therefore, I intend to be reimbursed for the Doha-Lisbon flight, as I was the target of a commercial scheme or a morally reprehensible act.