Qatar Airways review by Jill Chrisp

I recently flew with Qatar Airways from Perth to Doha on 11 August 2025 (QR8406) and was shocked to find my seatbelt heavily frayed… an obvious safety hazard that should never have passed inspection. This raises very real concerns about Qatar Airways’ maintenance and safety standards. On the connecting flight to London (QR011), one of our seats would not recline and the onboard WiFi did not connect, but these pale in comparison to the seatbelt issue. Safety must come first, and in this case Qatar Airways failed to meet even the most basic expectations. I reported the issue and received a case number (CAS-395488-C0B7W3), but so far there has been no resolution. With our return flights scheduled for 15 September 2025, I do not feel confident that the airline can deliver a safe and reliable experience. Qatar Airways advertises itself as a 5-star carrier, but what I experienced fell far short. I am requesting either a full refund or, at the very least, a meaningful remedy before my return flight