Etihad Airways review by MUHAMMAD KHAN

Extremely Disappointed with the Service The issue began when an item from my checked baggage went missing upon arrival. Despite filing a report immediately, the airline's response was vague, and unhelpful. Customer Service appeared uninterested and lacking knowledge. My belongings are still unaccounted for. Received reply from airline, blaming other agencies for the missing item. These agencies have stated that item is with airline. After repeated follow-ups, not only did I receive no meaningful updates, but the staff also failed to take any responsibility. Even there is no response on my last correspondence. Customer service is incompetent, and live agents are clueless. Ground staff at Abu Dhabi are not trustworthy, are liars and extremely rude. I expected better from a company trusted to handle people’s travel and property. Will certainly not advise anyone to use this airline.