American Airlines review by Sarah

I had an international flight scheduled from Auckland to Los Angeles on American. As we approached our gate we were informed our flight was cancelled because the crew was sick. We were then made to stand in lines for 4 hours to get our luggage back from off the plane. We were sent away from the airport to a hotel, still with no information on a rescheduled flight. We were then contacted for the next two days with constantly changing information about our rebooking. American Airlines also miscommunicated to the hotel the value of our food vouchers; we were told a particular value in the airport, and the hotel was only told half the amount. TWO DAYS after our scheduled departure, we were rebooked, loaded back in a bus to the airport, and upon parking and unloading, informed that our flight had been cancelled AGAIN; we were sent back to the hotel. Finally, three days later we were put into a flight with a different airline and were able to get back to the US. I missed two days of work and had to buy a completely new ticket for a connecting flight through a different airline in the US because of the delay, and they offered a measly voucher worth less than half the cost of the original flight. I wrote a complaint email, detailed with pictures and information, and American Airlines refused to budge. I'm extremely displeased. I also flew American Airlines in September and the plane had to make an emergency landing due to engine malfunction. We had to pack into vans and be driven an additional 2-3 hours to reach our final destination. Think twice before flying American Airlines. Fly a more reliable airline.