Passenger Review

Cathay Pacific review by Gregor 2016-10-25

4 / 10

24 October, 2016 by ar

Premium Economy

Overall, Premium Economy is not worth the extra money on Cathay, neither is the seat much better than in economy nor can you expect any better service. They ran out of prem econ food options and simply served economy food without apology. Most importantly, they re-booked me on a 6 hour later night flight from Hong Kong to Singapore due to late arrival of the aircraft in Hong Kong from Vancouver, although there was sufficient time to get to the connecting flight. The explanation was simply that it would have been difficult to load the baggage. This airline is unreliable for connecting flights and they don't care about the passenger. The only compensation offered for the 6 hour delay was a USD 9 food voucher. Overall, worst air travel experience ever.

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Cathay Pacific

Cathay Pacific

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline