American Airlines review by bob 2016-03-20

Heartless. I'll admit I messed up the booking at first. But I called within an hour to change the flight, most airlines forgive this if you do it quickly enough and the flight is not processed. They did it. Fine. The problem is the lady on the phone booked the wrong day for my flight. I call again to fix this the next day when I caught the problem. The flight I need is for tomorrow. They said they no longer have seats and that there's nothing they can do. Nor will they compensate me, nor will they refund my ticket even though they made a mistake and it's because of the time lost booking the wrong flight that I can't make the flight I actually needed to be on. Normally, I would be a mad, but I'm beyond distraught now, because that flight is to see my aunt in Texas who is literally dying because they found lymphoma in her bone marrow (90%) the other day and she will likely be on her way out at any moment. I told them this. This changed nothing. I'll be scrounging all the money I've got to see if I can afford that Southwest ticket. I'm told they have a heart.