American Airlines review by Steven 2016-08-04

From GRU to LAX with the new 787, in business. Incredile high cost for poor service and behaviour. Welcome "champagne" in plastic cup!!!, quick meal service with an giant tray (like in economy but bigger), wine and alcoolic served without seeing the bottles!!! Flat lie bed really hard and not confortable. Headset given after take off and retired before landing (!). I fly a lot with many companies, this is the worsted business class ever worldwide! Dont spend your money for this class. If u must take AA, safe a lot of money and fly economy.