American Airlines review by Christina 2016-02-06

Completely unacceptable. Every time I fly American Airlines, there are more problems than I can count. I fly all over the world with various airlines and never have experienced what I do with AA. My last flight, which I had booked 5 months in advance to visit home over Christmas holidays (Madrid > NYC > Charlotte and return) was quite bad. I was moved seats from the window to the middle with no other choice, the TV's did not work so no flight entertainment, and bad customer service. I leave AA as my last option when booking flights and this is why.