Vueling review by Rahaman

I don’t have complaint for in flight experience. Their cabin crews were kind and helpful and also ample legroom compared to other similar airlines. But Vueling lost my checked-in luggage (7th June flight), where I had my valuables and essentials for my child. I am writing this review on the 20th August, yet Vueling is unable to resolve this issue. From the second week of my calls to their customer service, they are saying they have found my luggage at the Santorini airport, with their partner Goldair Handling and I am still waiting for it to be delivered. Vueling said their contract with Goldair Handling does not allow them to chase them for luggage, eventually asked me to chase Goldair Handling myself and provided me Goldair Handling number, which can also be found on the website. The phone continues to ring for last 2 months, but no one picks. No one responds to your email. Same with Vueling, there is no fruitful email communication. Eventually I claimed for the lost luggage and Vueling offered me £348, when value of my items are around £1400 - £1500. I didnot accept their valuation and they do not responding to my emails.