Volotea review by Emmanuelle 2016-12-21

The first time I flew with Volotea, my luggage was delayed and it took 6 months to receive the compensation on my bank account. When I flew from Strasbourg to Nice, Volotea informed me less than one month prior to my trip that the dates had to be modified. Instead of flying on the Thursday, I had to fly on the Friday. Either I accepted the changes and could get a voucher of 20% valid for 180 days as a (tiny) compensation or I could cancel my flight all together. I chose to fly anyway and got the voucher. Recently I booked a flight from Strasbourg to Palermo and I did not see at first where to put the voucher for the payment. I paid anyway and immediately contacted customer care. They told me that it was too late to use the voucher because I already paid. I will not be able to use my voucher before its expiry date and they refused to make an exception or to send the money to my bank account.