American Airlines review by Jennie 2016-07-06

it was my first time flying with AA, the worst experience i've ever had. first our flight going to our destination delayed for over two hours; flight going back to LAX first they said 3 hours delayed, then they cancelled with in two hours notice after we checked in. on top of that, they charged my checked in bag but have not give us credit for the cancelled flight. have to re-checked in bag to another airline and had to pay fees again. their customer services did not help, all they did was apologized. that's not helping.