American Airlines review by Rachel 2016-01-23

IF I CAN HELP IT I WILL NEVER FLY ON AMERICAN AIRLINES AGAIN!!!!!! If you think Spirit is bad - at least they warn you about what kind of service you will face... At American Airlines they just keep changing their story FROM ONE PERSON TO THE NEXT, canceling your flight, then saying there is nothing they will do about it- you just need to pay more if you want to go!!!!! THE WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH WHEN FLYING! In the end im left paying extra for a flight i booked back in December but THEY lost/canceled/messed up the reservation MULTIPLE TIMES over the phone. and all im told is how there is no one within American Airlines who deals with customer service, but i can always send an email if i want to.