Passenger Review

TAP Portugal review by Mark

5 / 10

26 June, 2019 by Mark Gassmann

Economy Class

Dear TAP, My flight from Faro to Lisbon on the 4th of December 2018 was delayed. In consequence, I missed my flight on the same day from Lisbon to Geneva on the same day and had to stay in Lisbon until the 5th of December. I missed a full day of work and had other costs resulting from this delay. On receiving my baggage on the 5th of December in Geneva I noticed that my bag was torn open. Since this incidence 8 months I have sent multiple complaints by email, whereby I attached all the necessary documents and pictures. In addition I have called at least 5 times to inquire about the status of my complaint. Each time I was asked to be patient. My patience has run out. If you dont contact me within the next 3 days I will take legal action. Sincerely yours Mark Gassmann

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TAP Portugal

TAP Portugal

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

n/a

Baggage Handling

1

Check-in Process

3

Meals and Beverages

3

Recommend Airline