American Airlines review by Kjersti 2015-06-24

I chose to fly American Airlines because they offered the cheapest flight at the time I booked. I wish I would have paid the extra money to fly another airline now. While leaving Louisiana we boarded the plane twice only to be told to go back and wait in the terminal. We were not informed as to what was going on and when asked if I would make my connecting flight in Dallas Texas I was told that I would find out when I got there. When landing in Dallas I had an hour to get to my other flight (or so I thought). We sat on the runway for over an hour, which of course we were not informed as to what was taking so long. The only thing that made the flight bearable is the fact there was movie service from the flight from Dallas to Las Vegas (which was $8 for a movie). I attempted to just check in online for my flight leaving tomorrow morning only to find out it told me my request could not be processed and I had to check in at the airport. I called the customer information number listed on the website only to be told it wasn't processing because I did not have a seat on my connecting flight from Dallas to Monroe. To say the least, I will NEVER fly American Airlines again.