American Airlines review by Emma 2015-12-01

Absolutely horrible experience. Used them to fly around the country and found the staff rude and arrogant in most places. Something went wrong on almost every leg of our travels, including a flight being delayed which resulted in us missing our next flight. I was told continuously by incredibly unsympathetic help desk workers there were "no flights" until the 10pm flight, only to look one up on my phone and immediately find an earlier flight. After finally securing seats on the plane, we asked multiple times whether our bags would be transferred only to receive a condescending eyebrow raise each time and an arrogant "yes, of course." However, when we arrived surprise surprise our bags had been sent on the wrong flight. Next, I got to speak to another arrogant woman at the baggage services desk who told me to "stop talking" in the middle of explaining my situation. Then, she told me my bags were on the way to the wrong airport. I asked, "how do we get them?" to which she lifted a finger up to me and told me to "be quiet and let her finish." I still have not recirved my bags but was told they would be shipped to my hotel at some point tonight. Anf that is only half the story....