Passenger Review

Vueling review by Andrew 2016-07-02

3 / 10

01 July, 2016 by ar

Economy Class

Heathrow - Barcelona. Flight from LHR was delayed by an hour; no explanation. No stairs at BCN airport-sat on tarmac for 15 minutes. Took forever to disembark and then we sat on buses that would not leave. Then the fun began: terminal full of Vueling customers who throughour day had had flights cancelled. Our luggage was delayed or lost-no staff to ask, just a long queue for the information desk. It took 2 hours to get our luggage. Arrived at Heathrow at 4. Didn't leave Barcelona airport until gone midnight. Total time in air? 1hr 45mon. Total time? 8hrs+ Arrived to go home-flight delayed by over 2 hours. No explanation. Do not fly this airline. I cannot stress that enough.

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Vueling

Vueling

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline