Passenger Review
American Airlines review by Genevieve 2016-12-04
3 / 10
03 December, 2016 by ar
Saturday after Thanksgiving my grandmother dies, we get to the airport and the kiosk was out of paper for printing the boarding passes, and there was no customer service representative to assist. Even though we were checked in we could not get through TSA because we could not get the boarding passes printed. As a result we missed the flight. Rebooked for only 2 passengers. They confirmed 2 and charged for three. Refused to refund the third ticket that we NEVER asked for, and they charged us for anyway. Charged for the UNWANTED ticket, AND CHARGED A REBOOKING FEE. Their customer service in trying to sort out the mess was illogical, and appeared to lack all human empathy as well as the ability to listen. I will never fly with American Airlines again, and I will share my experience with as many as possible to help them avoid a similar travesty.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline