American Airlines review by Erika 2016-12-07

American Airlines is absolutely the worst airline company that I have ever traveled with. After talking with a manager about my horrendous experience I was GUARANTEED that I would receive a full refund because of the way that American Airlines handled my experience. When I tried to collect my refund, I was denied the refund and every rep or manager that I spoke with was extremely rude. I have explained that I was given a confirmation number that guarantees my refund and have still been denied the refund that was guaranteed to me. I even requested that they listen to the recorded call where I was GUARANTEED my refund, and still I was treated rudely and denied. The only reason I used this airline was because I got an American Airlines credit card a few years ago for emergencies and I needed to visit my husband in the Navy unexpectedly. I will never again use this airline for any reason. I have traveled several airlines and am horrified with this company. Even my husband traveled this airline for the Navy and was extremely displeased. I have never heard of anything good from this airline. Not only are they more expensive on average, but their service is outstandingly bad.