Passenger Review

American Airlines review by Kellielyn 2017-06-03

4 / 10

02 June, 2017 by ar

Economy Class

Worst airline ever. Advised of 1 hour wait to check in at Orlando airport. 100's of people waiting in line. Same for self serve check in. One staff member available to deal with customer queries. She just kept fobbing people off understandably as she was probably completely overwhelmed. Such terrible customer service and organisation of passengers. Never again.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline