American Airlines review by Katrice 2017-04-23

I will never fly this airline again. When I got to the airport, an announcement was made that flights were over booked to Minnesota. I was sure someone else would be dragged off the flight. Then after being called to board my own flight, I was sent back into the lobby and was told the flight was cancelled. Cancelled flight due to a loose crew. Although I was upset I didn't lose it. The problem I had was I watched another woman book a flight on another airline all together and American Airline honored and paid for it. When I asked for the same treatment customer service (the same lady) told me she was unable to honor that. They called security on me because I was upset and didn't want to leave the line until my issue was resolved. I left, and went out to the front desk to resolve my issue and nothing helped only to have to go back through TSA. So....I'm stuck at the airport until 4:30pm after getting up at 7am to be home by 1 pm and wont get home until 11pm tonight. That's if the flight doesn't get cancelled again. Rude as hell, extremely unhelpful asshole customer service and airline.