American Airlines review by Stephen 2015-10-31

I had a flight from South Carolina to Charlotte, North Carolina delayed by 55 minutes. No explanation for the delay on a beautiful clear day. This caused me to miss my connecting flight. They put me on another flight that would have put me at my final destination 4 hours later. The new flight was delayed by weather which is understandable. This caused additional rerouting which added delays now up to 12 hours. When I tried to get a new boarding pass for the next morning, they could not print the pass despite telling me I was on a flight out in the morning. Despite giving no explanation for missing the original flight, they would not give me a voucher because they said they could no longer look up information on my original cancelled flight. This was the answer from the gate agent. The answer from the 1-800 number told me to talk to the gate agent. Mismanagement and low levels of chaos permeate the organization. I will never book AA again. EDITORS COMMENT: That sounds like a real mess and must have been very frustrating for you.