American Airlines review by Rebecca

This is the worst airline on the planet. I flew AA last month on business and I was stuck on the plane for over an hour because the cargo door was broken...this led to a very close call of a missed connection in Philly to get home. Yesterday I flew with American Airlines from Fort Meyers to Philly, and after getting on the plane in Philly, just as we were about to take off, the pilot informed us about a broken engine, that led to a ride back to the gate and a 3 hour delay in Philly. American Airlines left us waiting for hours with no communication about the situation. American Airlines customer service and reliability will always lead to a terrible experience. It is not worth the savings of flying with this low level airline. Never again American Airlines. So what exactly is it that you do best? Cancel or postpone flights, treat passengers like you are doing them a favor. You need to wake up before it's too late.