American Airlines review by KS 2015-11-05

Did not actually fly with American Airlines. Had to cancel trip at last minute in 2014 due to passports not yet returned from the Brazilian consulate and family medical emergency. American Airlines does not refund flights but told me when I called them about it that we would have a year to use our credit from our flight dates AND would have to pay an additional $300/person when we reschedule. Called them about it just shy of a year later (2015) and "oh, your tickets are expired. They expired on the date you *booked* your flight, not your flight date". Couldn't have said that initially? Couldn't have sent an email when the tickets were due to expire a year later? NOPE. I'm sure American Airlines is very happy they got $2500 from us for providing *literally* zero service (thankfully we didn't have to give them the extra $600). I will *never* book with American Airlines again and will *never* recommend them to anyone. Moral of the story: never ever book with American Airlines, unless you actually like being taken advantage of and losing thousands of dollars. EDITORS COMMENT: This is good information you have shared - I would have thought the same thing too!