VietJet Air review by Jackie 2014-11-23

I had booked an early morning flight from HCMC to Hanoi. The night before at 11PM I got an email from the airline saying my flight was cancelled and I would be on the next one, departing at 9AM. This wasn't OK for me, since I had a connecting flight from Hanoi to China. So I went to the airport as if I were to take the early flight, and explained my problem to te ground crew. They immediately sprang into action, and apparently arranged for me to be on the very next flight that was scheduled for departure in 10 minutes or so. No more time was waisted and I was, guided by staff, quickly taken through all the checks and hurried into the airplane. I was put into seat 1A and my backpack (which I had originally registered as checked baggage) was stuffed into the nearest hand lugage compartiment by the crew. I was soooo glad! Big thumbs up to the ground crew of this airline. I would have compared VietJet to low cost/low service airlines such as EasyJet and Ryanair, but this level of service is what every (stressed out) traveller dreams of!