Passenger Review

American Airlines review by Danny 2016-05-27

3 / 10

26 May, 2016 by ar

Economy Class

Flying out of PHL, depart time was 9:45am, began boarding at 9. At 10am we were told our plane had a damaged part and needed to be replaced but the part was not available at this airport. We are then told to unboard the plane and wait for a new plane. At 11am we finally get on the second plane, and after boarding and waiting we are told this new plane is leaking water that had been left on the other night. We wait for the repairs to be made, and we finally depart almost 3 hours later at 12pm. Horrible experience. EDITORS COMMENT: Very very unlucky - im sure you were extremely frustrated BUT it's better to be safe!

3

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American Airlines

American Airlines

Overall Value for Money

n/a

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline