This is suppose to be a LOW COST airline , but it is NOT. This airline is a crooked, cheat, lie . . . every bad things you can think of. I try the first time in February 2013 from Chiang Rai (CNE) to Bangkok (BKK) economy class WITH 2 meals purchase online in advanced....!!!!... When we check-in at the airport , we have to pay EXTRA $30 for my carry on to be a checked bag. When the plane took off.... Surprise ...!!!! ... A pretty air hostess inform us , there is NO MEALS we already paid for. Then she give me an alternative choice .." MAMA Noodle cup" ...!!! .. CHEAP .. I said NO and I want my money back. She tell me I have to go to a customer service window at the Don Muang Airport. So I wait in long line almost an hour just to my refund. But they will refund to my credit card later ...!!! .. I was wait for 4 months
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AirAsia Thailand
Overall Value for Money
Seat and Cabin Space
Customer Service
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Meals and Beverages
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