
AirAsia Thailand
About AirAsia Thailand
Passenger ratings
Overall Value for Money
3.0
From 20 reviews
Seat and Cabin Space
3.2
From 19 reviews
Customer Service
2.8
From 20 reviews
In Flight Entertainment
1.0
From 9 reviews
Baggage Handling
3.2
From 5 reviews
Check-in Process
3.2
From 5 reviews
Meals and Beverages
2.4
From 13 reviews
Recommend Airline
55.0%
From 20 reviews
Latest reviews
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This is one of the busiest routes in the world, so book early, and don't think you will luck out and get an empty seat next to you. Or, like we did book an aisle seat for the wife and a window seat for yourself and hope no one will book the middle seat. We have tried it (more than once), and there is a better chance of winning the lottery. As you would expect from a budget airline everything is cramped and rushed - but you get what you pay for. :)
5 / 10

Nothing unusual for a budget carrier, but if you can, upgrade yourself, so you can get a lounge pass for the Phuket Airport - it's probably one of the airiest and friendliest lounges in one of the happiest airports you are likely to find anywhere. The flight itself was a typical AirAsia experience - overcrowded and poor service, but you pay for what you get.
5 / 10

Worst customer service ever. Be very careful with this airline, mainly if you are booking your ticket from Thailand. They DO NOT PROVIDE CUSTOMER SERVICE. Only live chat is available, which is not even live chat, it is automatic response chat. If you spend 20 minutes chatting with ´AVA´ , they connect you to the live chat, which is not working. We wasted 2 whole days and the only thing we needed was to change the date of our flight. We were not able to contact anyone, they have no email, no online support, no phone line number. When we tried to change our dates through their amazing app, guess what, it was not working! We lost 2 whole day trying to contact them, therefore we lost the opportunity to change our tickets 48 hours before our flight and now we are in loss. I STRONGLY DO NOT RECOMMEND AIR ASIA. I never experienced such bad customer service.
2 / 10
