American Airlines review by Rebecca 2017-04-17

"At least we won't drag you off the plane". - Agent The timing couldn't have been more relevant and the phrase couldn't have been more distasteful. I had thought that post the United debacle that all airlines would be vigilant about either not overbooking or treating the people they overbooked very well. American Airlines clearly did not. When my husband arrived at the desk, he was informed that I could not take the flight I paid for as it was oversold. To quote: "We overbooked, it is what it is". Honestly, if not the timing, but common curtesy should tell you that's not okay. To then obstinately continue to remain rude and when we were finally given two middle seats (someone took a voucher deal) say: "this is the way it has to be" threw me over the edge. I implore American to hire better and to treat the consumer as a human being. I know that I will not take American for a long time, even if it is the cheapest option.