American Airlines review by Keelie 2016-10-31

After flying Southwest for most flights, I used my credit card points to fly American. Being used to the 30 minute bag check rule, I attempted to check my bag 42 minutes prior to the flight. I was turned away and told to go inside to the ticketing booth. The American Airlines staff outside was extremely rude and unhelpful, as was the ticketing booth attendant. She told me there was nothing she could do and sent me off to their competitor - Southwest! I then ended up PAYING FOR A WHOLE NEW FLIGHT with Southwest, who was somehow able to get my bag on their plane with only 25 minutes notice. Never flying AA again.