American Airlines review by Ivy 2015-06-09

I was scheduled to fly from George Bush in Houston to Jackson Hole, Wy with a connecting flight in Dallas. I arrived approximately 2.5 hours early and was told that my flight had been delayed and I was going to miss my flight in Dallas. The AA employee was beyond rude and I never got an apology from anyone. However, they did give me a cab voucher to catch a flight from Houston Hobby which left in less than an hour. By the grace of God and an awesome cab driver, I made the flight out of hobby. I found that the employees were very rude and completely careless. On the returning flight, my wife and I were going to purchase food that was advertised and they did not have it. The sink on the plane was stopped up before we left the airport, the screens on the seat backs did not work and the list could go on. The only way I will fly AA again, is only if I have to.