Passenger Review

Viva Aerobus review by Thomas 2017-07-27

4 / 10

15 August, 2017 by ar

Economy Class

I was not pleased , It started with the online booking , there website kicked me back to the main page 3 times in less then 3 Min ( refreshing ) , cost went up the 3rd time , called only to be hung up on because of there phone issues , Website looks and acts like it was made by a 15 year old in 1998 Then you get a price for the seat , then you have to pay extra for that seat , then you have to pay extra again for using your credit card at a higher fee then the CC company charges but there a " Cashless Company " There is no reason to nickle and dime you , Viva knows the cost of using CC put it in the cost of the flight , , Yes it comes out the same cost wise but it makes your airlines looking like a cheap nickle and dime company trying to get every Peso you can get I would much rather of seen the TRUE cost of the flight up front vs looking cheap when going through the process Then there was the boarding , they didnt let the Handicap on first , actually refused to , took for ever to get through the boarding process , got treated like low life servants, I wont be using you again and when I wright my many articles about traveling in Mexico I will mention the bad airlines I flew

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Viva Aerobus

Viva Aerobus

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline