American Airlines review by Shantae

I may be starting my review too soon but I just want to get this off my chest and hopefully in the far long future someone will read this and come up with a BETTER PLAN. While at the airport we learn or flight back to our home destination was cancelled. American Airlines thru text, offered us a flight the next morning at 9am. So that sounds like sleep at the airport and leave tomorrow at 9am. No. We didnt want to do that. Go to AA customer service. Waited 2hrs in the line to even speak with someone but once we had this is what they did. Offered us 2 flights 1 standby flight at 4:30pm and a guarantee flight at 6pm. Neither flight going to our home destination which means once we get there we would need to rent a car to drive home. So. Mean while while one person was tending that situation I go to locate our luggage. Now this is the BIG MMM HM! So in the meantime before we got the stand by flights we were debating to immediate rent a car and drive home from the airport so lets locate our bags. Bags are NO WHERE to be found. AA said we could track our bags thru the website. The entire 7hrs we're at the airport our bags are sitting at the airport we are at. SO said all this to say. WHAT IS THE PROTOCOL FOR PASSENGERS WHO FLIGHTS GET CANCELLED!! Its a very BAD idea to fly their bags to the next destination! And why if the passengers are waiting for a flight that is not leaving until 7hrs later, the AA should have made it there BUSINESS to find our luggage and made sure it was loaded onto the flight they picked for us! Instead of totally giving us the run around about our luggage. Long story short, we did get home around 10:45pm from a flight that should have gotten us home at 2pm. I will NEVER fly AMERICAN AIRLINES AGAIN. Its a Wrap!! Oh I forgot to mention $60 to check 2 bags $100 for a bag 1lb overweight but we can lose your bags and no two people that work for the same airline can give you the same info about your luggage. Customer Service SUCKS! Not saying that the people we nasty while speaking with us but when you switch plans at the last minute i.e. canceling a flight. Airlines you should be on it! How can we help? What can we do to assist you and we'll take care of it? Because you all have inconvenienced me. I was disgusted, hurt, heart broken, and I am still. I am just praying to the good Lord above PLEASE RETURN MY BAGS WITH ALL MY BELONGINGS! Please come up with a better service for passengers flights get cancelled.