American Airlines review by Rebeca

I recently flew with American Airlines, Business/ First Class to Japan. I booked my flight months ahead, and about a month before they called me and said the flight I had booked was cancelled and they needed to rebook it at a different time and to Dallas instead of Chicago. The agent was a little rude because i was not happy that now I would have to go at 3am instead of 7am. She actually said "do you mean to tell me you don't want to get up early?? It also meant i had to change reservations for hotels because of the timing so I was not thrilled.. The first leg to dallas was ok. Then it connected to Japan Air. I can't say enough good things about them. Such a nice, accommodating staff. So clean and pleasant, great attitudes..best flying experience I ever had. In the bathroom there was a hand written note saying thank you for flying with them and to ask if we needed anything. There was always moist towelettes and toothbrushes available, and mouthwash too.The return was all American Airlines. I asked an attendant for help putting my carryon up and she said Oh No way.. I can't help you.Not, no, but I will get you help. Finally a male staff member helped me. The rudeness continued when I asked how to put the sound on for the movie."You have to wait"..she did me a big favor to help..Then when i wanted to change may food..I requested vegan due to allergy but I found out it was gonna have cheese so i wanted to switch to Japanese food..First she said no, then she said she would see if she had enough. Finally she said she could do it and told me how lucky I was that she could do it..I noticed she was super sweet to the cute guy who sat behind me, calling him darling and sweety..neveer said no to him for anything.I paid a lot of money for this trip and expected more.